F.A.Q.

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To complete a relocation request for a quote, you must connect to the Canon U.S.A., Inc. (CUSA) Website: https://webrelo.usa.canon.com/.

Click on "Enter New Relocation Quote"

At this screen, you will need to fill in all the fields. Anything with a red "*" indicates that this is a mandatory field, and the request will not be processed unless completed.

Click on the Site Survey Tab and fill out as many fields as possible regarding details at both your locations. Any information not provided may delay Canon's ability to provide a quote as we may have to seek additional information.

After filling out the "Site Survey", scroll down to the bottom of the page. This is where you must attach any documents. Exmp: Building Management requirements for the "CERTIFICATE OF INSURANCE". When complete click the "Submit" or "Save Data" button, once you click the button you will get an email acknowledgement that the form is being processed. It will automatically route this to the appropriate coordinator at Canon.

Once Canon has completed the quotation, they will submit it back to you via e-mail.

** NOTE ** Please keep the Log# for all future reference to track the progress. This will be the only way to track it while connected to the network, click on the link to display your quote.

The quotation form is now completed with all the details of the relocation.

As you scroll down, you will see that the pricing is broken out by Freight and Labor with a Total.

Once you submit the Purchase Order for the amount indicated to the fax or E-mail listed, Canon will initiate the Relocation and update the Relo tracking database on the website, which will you will be able to check for updates at any time. Simply go back to the website and click on "Check on an existing Relocation" and enter your tracking #.